TERMS OF USE

If you wish to use this website, and purchase online training, participate in the forum, attend live or pre-recorded conference calls and or webinars, participate in strategy calls, use and interact with any of the features offered in Medical Sales Academy, and use other products from this website, you must agree to abide by and be legally bound by the terms and conditions described below.

IF YOU DISAGREE WITH ANY OF THE TERMS OR CONDITIONS STATED HERE, DO NOT USE OUR WEBSITE OR PURCHASE OUR TRAINING OR PRODUCTS.

Mace Horoff & Associates, Inc. does business under the name Sales Pilot and Medical Sales Academy.

1. MINORS.
We do not provide services, license or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.

2. PRIVACY POLICY IS PART OF THESE TERMS AND CONDITIONS.
Our privacy policy is part of these terms and conditions of use. You may review our privacy policy on this website.

3. MODIFICATIONS AND TERMINATIONS.
These terms and conditions may change at any time and if changes are made, they will be effective immediately. If you disagree with the changes that have been made, you should not use our website.

We may terminate these terms and conditions of use for any reason and at any time without notice to you. If you are concerned about these terms and conditions of use, it is your responsibility to read them whenever you use our website. Any questions or concerns should be brought to our attention by sending an e-mail to admin@medicalsalestraining.com and provide us with information describing your concern.

4. LICENSEE STATUS.
You understand and agree that your use of our website is limited and non-exclusive as a revocable licensee. Each license is for the user for whom the license was purchased only. Sharing of logins with others for Medical Sales Academy or The Medical Sales Simulator is prohibited. We track IP addresses and if we identify that you are allowing others to login to your account, we may terminate your membership and access and no refund will be provided. We may terminate your license to use our website and online courses, and access to our website, for any reason, and without giving you notice. We reserve the right to deny access to anyone at any time at our sole discretion.

5. ALL SALES ARE FINAL UNLESS OTHERWISE STATED.
Sales Pilot is in the business of selling information in the form of live training seminars and workshops, coaching programs, and digital material such as online courses, digital documents (e.g. PDF files), and webinars. Sales Pilot also provides one-on-one private coaching. You have been informed that all orders are final and there will be no refunds unless otherwise specifically stated. If a money-back guarantee is not specifically stated for a product on the website, then no such guarantee is offered.

In the event that a Money-Back Guarantee is offered on the website and you wish to request a refund, you must request the refund within the time period specified in the guarantee. Once that time period has elapsed, no refunds will be given.

Refunds, where offered, are for the cost of the event or product only. No compensation will be provided for travel or any other associated expenses whatsoever.

Where stated, we will submit a full refund to the credit card processor for the entire amount of the purchase. Please be aware that the credit card processor may not refund the credit card transaction fees it charges to handle the transaction.

The Break Into Medical Sales Blueprint™ program is offered at four enrollment tiers: The Blueprint ($997), Blueprint + Academy ($1,997), The Full BIMS Blueprint Program ($2,997), and BIMS Done With You ($9,997). All sales are final. No refunds are offered on any BIMS enrollment tier unless a specific written refund policy is provided at the time of purchase.

If you purchase any of our online training programs and then request and receive a refund, any online course or program purchased subsequent to the refund will be considered final and non-refundable, regardless of whether you repurchase the same program previously purchased and refunded or a different one. There is no exception to this policy unless it is provided in writing by Mace Horoff & Associates, Inc.

Course access for all BIMS enrollment tiers is lifetime, meaning access to the course content you purchased will remain available for as long as that course continues to be sold and maintained, with guaranteed access for at least one year after enrollment. Lifetime access applies to the version of the course purchased and does not include upgrades to new versions.

Access to the Medical Sales Operating System (MSOS), including the Medical Sales Simulator and Unignorable App, is provided for 90 days from enrollment for The Blueprint (Tier 1) and Blueprint + Academy (Tier 2) enrollees. Enrollees in The Full BIMS Blueprint Program (Tier 3) and BIMS Done With You (Tier 4) receive one year of MSOS access from enrollment date, renewable at the then-current rate thereafter.

Lifetime access to Medical Sales Academy is included with Blueprint + Academy (Tier 2), The Full BIMS Blueprint Program (Tier 3), and BIMS Done With You (Tier 4) enrollees only. The Blueprint (Tier 1) does not include Medical Sales Academy access.

Digital products, such as online courses and memberships, sold with Lifetime Access will be available for as long as that product continues to be sold and maintained with guaranteed access for at least one year after you enroll. Lifetime access grants access only to the version of the product purchased and does not include upgrades to new versions of the product.

6. PRICING CHANGES AND PROGRAM PACKAGING CHANGES.
Mace Horoff & Associates, Inc. may change its pricing at any time or alter the components that are included with any of the packages at any time. If and when price reductions on any of the packages or programs occur, there will be no credit or refund of the difference from the amount initially paid.

7. HOURS OF OPERATION.
The Mace Horoff & Associates, Inc. corporate office is open Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. We are closed Saturdays, Sundays, and legal U.S. holidays.

8. DISCLAIMERS AND LIMITATIONS OF LIABILITY.
The information on our website and any information products or services we offer are provided on an “as is,” “as available” basis. You agree that your use of our website and products, and information or advice provided during coaching and consulting is at your sole risk. We disclaim all warranties of any kind, including but not limited to, any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website will be corrected.

Information on our website and information contained in our products or provided during coaching and consulting services should not necessarily be relied upon and should not be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided, and we are not responsible for any loss resulting from your reliance on such information. You are advised to use your own judgment as to the suitability of any information obtained from us or our products and services and seek professional advice before implementing this information.

If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the site shall be to discontinue using the site.

Under no circumstances will we be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to our website, your website use, or the content, even if advised of the possibility of such damages.

The sole exclusive remedy in damages for any claim arising out of or relating to the use of our website or the products and services offered thereon is a refund of the purchase price and that amount shall be in lieu of all other remedies which you may have against us or our affiliates. Any such claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.

9. NON-DISPARAGEMENT.
The Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. Neither Client nor any of Client’s associates, employees or affiliates will directly or indirectly, in any capacity or manner, make, express, transmit, speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members, owner, directors, officers, affiliates, subsidiaries, employees, agents or representatives.

10. INDEMNIFICATION.
You understand and agree that you will indemnify, defend and hold us and our affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, arising from your use of our website or your violation of these terms and conditions.

11. COMPLIANCE WITH GOVERNING LAW AND DISPUTE RESOLUTION.
You agree to obey all applicable laws while using our website.

You agree that the laws of Florida govern these terms and conditions of use without regard to conflicts of laws provisions.

You also agree that any dispute between you and us, excluding any intellectual property right infringement claims we pursue against you, shall be settled solely by confidential binding arbitration per the American Arbitration Association commercial arbitration rules. All claims must be arbitrated on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. All arbitration must occur solely in Palm Beach County, Florida USA. Each party shall bear one half of the arbitration fees and costs incurred, and each party is responsible for its own lawyer fees.

12. SEVERABILITY OF THESE TERMS AND CONDITIONS.
If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

13. HOW TO CONTACT US.
Any questions or concerns about these terms and conditions of use should be brought to our attention by e-mail to admin@medicalsalestraining.com, and providing us with information relating to your concern.

You may also mail your concerns to us at the following address:

Mace Horoff & Associates, Inc.
10150 Armani Drive
Boynton Beach, FL 33437
Telephone: 1.561.333.8080

14. MEDICAL SALES OPERATING SYSTEM (MSOS).
These additional terms apply to your use of the Medical Sales Operating System (MSOS), which includes the Medical Sales Simulator (MSS) and the Unignorable sales preparation tool (collectively, “MSOS Applications”).

Training Purposes Only
The MSOS Applications are designed exclusively for sales skills training and preparation. All AI personas, scenarios, and simulations are fictional and intended solely for educational and professional development purposes.

Prohibited Content — Protected Health Information
You agree that you will NOT enter, speak, or otherwise input any Protected Health Information (PHI) into any MSOS Application. PHI includes but is not limited to patient names, dates of birth, medical record numbers, diagnoses, treatment details, or any other information that could identify a patient.

Data Storage and Retention
Simulation transcripts are processed by Retell AI, a HIPAA-compliant, SOC 2 Type 2 certified provider. Transcripts are automatically scrubbed of detected personally identifiable information prior to storage and are permanently deleted after 365 days. Session data in the MSOS platform is retained for 12 months and then deleted. You may request deletion of your session data at any time by contacting support@medicalsalesacademy.com.

AI-Generated Content Disclaimer
Responses generated by AI personas during simulations are algorithmically generated and do not constitute medical, legal, or clinical advice. Simulation outcomes should not be used to make real-world clinical or business decisions.

Session Limits and Access Duration
Access to MSOS Applications is provided for 90 days from enrollment date for The Blueprint (Tier 1) and Blueprint + Academy (Tier 2) enrollees. Enrollees in The Full BIMS Blueprint Program (Tier 3) and BIMS Done With You (Tier 4) receive one year of access from enrollment date, subject to a limit of 15 uses per month per application. Access for all tiers expires at the end of the applicable access period and does not renew automatically. Renewal after the initial access period is available at the then-current rate by contacting support@medicalsalesacademy.com. Unused sessions do not roll over to the following month.

15. THE UNIGNORABLE HIRING SCORE™ AND CANDIDATE ASSESSMENT APPLICATION (CAC).
These additional terms apply to your use of the Unignorable Hiring Score™ assessment tool and the Candidate Assessment Application and qualification call (“CAC”) process for the Break Into Medical Sales Blueprint™ program.

Diagnostic Tool Only. The Unignorable Hiring Score™ is an AI-generated self-assessment tool. It is not a certified evaluation, employment screening, or professional assessment, and it does not constitute career, legal, or professional advice. You acknowledge that any score, feedback, or recommendation generated by this tool is an estimate only and may not reflect how any actual employer or hiring manager would evaluate you.

No Guarantee of CAC Invitation or Program Acceptance. Submitting a Candidate Assessment Application does not guarantee an invitation to a qualification call. Completing a qualification call does not guarantee acceptance into the Break Into Medical Sales Blueprint™ program. All such decisions are made at the sole discretion of Mace Horoff & Associates, Inc.

Data Submitted. By using the Unignorable Hiring Score™ tool, you consent to our collection and AI-based processing of the information you submit, including résumé content and written responses, as described in our Privacy Policy.

16. BREAK INTO MEDICAL SALES (BIMS) BLUEPRINT PROGRAM.
These additional terms apply to your use of the Break Into Medical Sales Blueprint™ program, including the Medical Sales Interview Simulator (collectively, the “BIMS Program”).

Training Purposes Only
The Medical Sales Interview Simulator is designed exclusively for job interview practice and preparation. All AI interviewer personas, questions, and interview scenarios are fictional and intended solely for educational and professional development purposes. It does not constitute an actual job interview, offer of employment, or evaluation by any real employer.

Prohibited Content — Confidential Employer and Personal Information
You agree that you will NOT enter, speak, or otherwise disclose any confidential, proprietary, or trade secret information belonging to a current or former employer, nor any personal identifying information about real individuals (including former colleagues, supervisors, or references) while using the Medical Sales Interview Simulator. Use fictional employer names, generic scenarios, and hypothetical situations only.

Data Storage and Retention
Simulation transcripts are processed by Retell AI, a HIPAA-compliant, SOC 2 Type 2 certified provider. Transcripts are automatically scrubbed of detected personally identifiable information prior to storage and are permanently deleted after 365 days. Session data in the Medical Sales Interview Simulator is retained for 12 months and then deleted. You may request deletion of your session data at any time by contacting support@medicalsalesacademy.com.

AI-Generated Content Disclaimer
Responses, questions, and feedback generated by AI interviewer personas are algorithmically generated and do not constitute career counseling, legal advice, or a guarantee of interview or employment outcomes. Simulation scores and feedback are intended as a practice tool only and should not be treated as a definitive assessment of interview readiness.

Session Limits and Access Duration
Session Limits and Access Duration
Access to the Medical Sales Interview Simulator is provided for 90 days from enrollment date for The Blueprint (Tier 1) and Blueprint + Academy (Tier 2) enrollees. Enrollees in The Full BIMS Blueprint Program (Tier 3) and BIMS Done With You (Tier 4) receive one year of access from enrollment date, subject to a limit of 15 sessions per month, resetting on your individual enrollment anniversary date. Access for all tiers expires at the end of the applicable access period and does not renew automatically. Renewal after the initial access period is available at the then-current rate by contacting support@medicalsalesacademy.com. Unused sessions do not roll over to the following period.

17. BIMS COACHING SUPPORT COMMITMENT.
This section applies exclusively to enrollees in The Full BIMS Blueprint Program (Tier 3) and BIMS Done With You (Tier 4). The Blueprint (Tier 1) and Blueprint + Academy (Tier 2) do not include coaching or the support commitment described in this section.

Nature of the Commitment
For a period of 24 months from the date of enrollment, Mace Horoff will make himself available to provide coaching support to enrolled candidates upon request. This is not a guarantee of employment or a guarantee that any candidate will obtain a position in medical sales. It is a commitment to provide reasonable coaching assistance for the duration of the enrollment period.

How to Access Support
To access coaching support, the enrollee must contact Mace Horoff directly, describe the specific situation or preparation need, and request assistance. Support is provided at the discretion of Mace Horoff based on the nature of the request and his availability within normal business hours.

Duration and Expiration
The coaching support commitment runs for 24 months from the enrollment date and expires automatically at the end of that period. No extension beyond 24 months is provided unless agreed to in writing by Mace Horoff & Associates, Inc.

Suspension
Either party may suspend the coaching engagement for documented personal circumstances, including illness, family emergency, or other reasonable cause. During any suspension, the 24-month clock pauses and resumes when the enrollee notifies Mace Horoff in writing that they are ready to continue. Suspension requests must be submitted in writing to support@medicalsalesacademy.com.

Incapacity or Inability to Perform
In the event that Mace Horoff is unable to provide coaching services for more than 30 consecutive days due to illness, incapacity, or circumstances beyond his control, the 24-month coaching support clock will pause for the duration of the incapacity and resume when he is able to continue. This commitment does not survive the sale or transfer of Medical Sales Academy or Mace Horoff & Associates, Inc. unless the acquiring party expressly assumes it in writing at the time of transfer.

No Employment Guarantee
Nothing in this commitment constitutes a guarantee of employment, a promise that the enrollee will obtain a position in medical sales, or a representation that the coaching services provided will result in any specific outcome. Results vary based on individual effort, market conditions, geographic location, background, and factors outside the control of Mace Horoff & Associates, Inc.

Entire Commitment Terms
The full terms of the coaching support commitment are set forth in the enrollment agreement provided at the time of purchase. In the event of any conflict between these Terms of Use and the enrollment agreement, the enrollment agreement controls.

18. ENTIRE AGREEMENT.
These terms and conditions, including the policies incorporated herein by express reference, constitute your entire agreement with us with respect to your use of our website.

Last Updated: September 8, 2026